Creating Customer preference for FFPL
a) To lead in filtration products across the globe for first choice Of OEMs
b) Provide Superior aftermarket support for Filtration Products
c) Maximize the 'reach' of Fleetguard products and services.
d) To increase shareholder value consistently
What do we focus on?
a) Quality, Delivery and Service as expected by Customer
b) Sales and Channel Management
c) Supply Chain/Supplier Management
d) Marketing (Creating Mind Space) - Customer Relationship Management - Business Development, New Product/Services
e) Human Resources/Organization Effectiveness
f) Finance and Information Technology
a) Improve our support to OE and After Market customers
b) Increase the effectiveness of marketing activities to grow Market Share
c) Develop reliable logistic network for delivering products on time.
d) Lower the cost and improve effectiveness of our operations
e) Build a strong leadership team and functional skills in the organization
FFPL Business Objectives
a) Provide best solutions and value to customers through Filtration products
b) Sustain the respect of all stakeholders (go from 'good' to ‘great’)
A. Customers ('Best in class' customer focus)
- Reduce operating costs
- Provide one stop solution
- Improve support to customers
- Increase customer satisfaction
- Grow our market share
- Team Work: Moving people with the organization goals, besides individual development with broader responsibilities.
- Integrity: We strive to do what is right and not what is convenient
- Build a strong, motivated FFPL team.
- Improve employee satisfaction
- Leverage Diversity at the workplace
- Maintain / improve ROANA
- Outperform the industry in which we operate
- Make them grow with us. Treat preferred suppliers as Partners.
- Make the environment cleaner, healthier, safer is the responsibility & accountability across FFPL
Initiatives to Make FFPL a Great Place to Work
- Customer Service Excellence: Put customer first & appreciate his business
- Innovation : To be better, faster, first
- Delivering Superior Results : Exceed expectations, onsistently, think big and ahead of the market
- Corporate Responsibility: Serve and improve the communities in which we live
- Diversity : Embrace the diverse perspectives of all people and honour with both dignity and respect
- Global involvement : Act without boundaries
PERSONALITY - What is our Personality?
- Driven to win
PERFORMANCE - What makes us Unique from our competitors?
- Understand and satisfy end customers needs best
- Easiest to do business with
- Best value
- Relentless Cost Effectiveness
- Broadest and most capable global network
- Our people do whatever it takes